Support
We're a small team and a real person reads every message.
Get in touch
Email hi@droptxt.co and we'll get back to you, usually within a day. In the app you can also go to your profile, tap the gear, then Get in touch. If it's a bug, the build number at the bottom of Settings helps us find it.
Safety and reporting
If someone is harassing you or you see something that breaks our terms, report it from the ... menu on their profile, the plan, the club, or by pressing and holding a message. Reports go to the drop team, not to the person, and we review every one within 24 hours. You can also block someone from their profile; blocked accounts are listed in Settings, where you can unblock them.
If you are in immediate danger, call 911 or your local emergency number first.
Common questions
I can't sign in
drop signs you in with your phone number and a 6-digit code we text you. Check the number, wait a minute for the text, and try again. US numbers only for now. Still stuck? Email us from any address and include your phone number.
I'm on the waitlist
drop is invite-only while we grow city by city. If a friend gave you an access code, enter it in the app. Otherwise you'll hear from us when there's room.
How do I delete my account?
In the app, open your profile, tap the gear, then Delete account. This permanently removes your account, profile, plans, messages and memberships, and refunds any upcoming tickets. If you're hosting an upcoming paid event with guests' payments, cancel it first or email us. See the privacy policy for what is kept and for how long.
How do I stop the texts?
Reply STOP to any drop text and we'll stop texting you. Reply HELP for help. Push notifications can be turned off in your iPhone's Settings under drop.
Tickets and refunds
Paid events are run by their hosts and paid through Stripe. Refunds follow the host's policy and the cutoff shown on the event. For anything the host can't sort out, email us with the event name.